Return & Refund Policy – SapiensDrip
At SapiensDrip, we are committed to providing premium fashion with top-notch quality. If you’re not completely satisfied with your purchase, we’re here to make the return process easy for you.
1. Eligibility for Returns
We accept returns under the following conditions:
✔ The item must be unused, unwashed, and in its original condition.
✔ The product must be returned within 7 days of delivery.
✔ The original tags, labels, and packaging must be intact.
✔ Returns are accepted only for defective, damaged, or incorrect items.
🚫 Non-Returnable Items:
- Customized or personalized products.
- Items purchased during clearance sales or special promotions.
- Products damaged due to misuse, improper washing, or general wear and tear.
2. How to Initiate a Return?
To request a return, follow these simple steps:
1️⃣ Email Us at support@sapiensdrip.com with the subject line “Return Request – Order #[Your Order Number]”.
2️⃣ Attach clear images of the product showing the issue.
3️⃣ Our support team will review your request and respond within 24-48 hours.
4️⃣ Once approved, you will receive return instructions.
3. Refund & Exchange Policy
🔄 Exchange Option
- If you receive a defective or incorrect product, we will replace it at no extra cost.
- Exchange is subject to stock availability.
💰 Refund Process
- Refunds are processed within 7-10 business days after we receive the returned product.
- Refunds will be credited to the original payment method.
- Shipping fees are non-refundable, unless the return is due to our error.
4. Late or Missing Refunds
If you haven’t received your refund yet:
✔ Check your bank account or payment app.
✔ Contact your bank or payment provider—it may take some time before the refund is officially posted.
✔ If the issue persists, email us at support@sapiensdrip.com for assistance.
5. Shipping for Returns
📦 Customers are responsible for return shipping costs, unless the product received was incorrect or defective.
📦 We recommend using a trackable shipping service to ensure your return reaches us safely.
6. Need Help?
For any queries regarding returns and refunds, feel free to contact us:
📩 Email: support@sapiensdrip.com
📞 Phone: +91 7620681837
🕒 Support Hours: Mon-Sat | 10 AM – 6 PM
Thank you for shopping with SapiensDrip – where fashion meets individuality! 💙🔥
